ROI

Peter Bigelow

Businesses can’t plan for everything, but with the right prep they can adapt.

December is finally here. Mercy knows it seems to have taken forever to bring this most unusual year to a close. I keep pondering the question customers inevitably ask during a supplier audit: What contingencies are in place for “unforeseen and unthinkable” disasters and events? If anyone had asked me a couple years ago to come up with a plan to deal with a global pandemic I would have thought them to be crazy for asking. And yet, that was 2020!

The one takeaway from this crazy year is you can never plan for everything. Paradoxically, good planning makes it easier to deal with the unimaginable.

Business planning takes numerous forms. Most people think first of the financial budget planning, usually led by finance and account staffs. Visions of building a budget, whether bottom-up or top-down, as a tool to measure specific activities against comes to mind. This type of planning revolves around predicting core operating activities that are repeatable, predictable and highly measureable. While important, if not essential, for the operations folk to run the “business as usual,” that budget is only one aspect of planning.

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Read more: Preparing Your Company for Disaster

Peter Bigelow

The pandemic created a unique environment for finding talented employees.

Looking back about a year ago, the challenge that kept you awake at night was people. More precisely, where and how to find people to hire – people with talent, a work ethic and interest in a long-term career manufacturing electronics. 2020, of course, has brought a slew of new concerns, and made us adaptable to what is described as the "new normal." But surprise! Right up there with how many face masks, hand sanitizer and Plexiglas partitions are available in the stockroom, staffing remains the major concern for business leaders.

The focus on people certainly has taken some twists and turns through this year. During the first six months, many were focused on how to retain the workforce they had. To be sure, potential health issues, social distancing, work-from-home protocols and other necessary obstacles displaced new talent acquisition, and jolting headlines on unemployment claims, especially in the hospitality and retail sectors, forced business leaders to consider when the next shoe would drop and the order board would dry up. Thankfully – or maybe luckily – most manufacturing, and especially electronics manufacturing, has remained surprisingly “normal,” and customers, employees and suppliers have recalibrated as necessary.

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Read more: Talent Search

Peter BigelowAs communication shifts online, time management becomes a group effort.

Time management, the operative word being management, is never easy to master. Scores of books and lectures elaborate on how to stop the interruptions, focus on the important, and liberate one’s ability to get things done. Even so, the challenge has become even more elusive over the past year.

Until recently, time management focused on how to reduce interruptions from various activities and events, such as unwanted phone calls, perpetual cubicle chats, and the length and focus of conference room meetings. Historically, those were leading contributors to inefficiency and wasted time. That was then; this is now.

Communication has become email-centric. Phone tag is no longer the corporate sport. A typical workday commences by sorting the email inbox, vetting the important ones, and then doing the same in the spam folder filled with six zillion missives, many from finance ministers of countries no one has ever heard of. Face-to-face interaction, however, has remained tied to the corporate conference room, where at any time different combinations of coworkers, customers and suppliers meet to solve some problem or communicate about new or changing opportunities.

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Read more: Meeting of Minds: Are Company Events ‘Virtually’ Never-ending?

Peter Bigelow

Just as Covid-19 jolted supply chains, it also disrupted how we communicate.

Maintaining effective, open, timely communication can be one of the biggest challenges facing employees at every level. The executive team sets the vision, strategy and tactical goals. Managers and supervisors are tasked with communicating and converting that message into understandable, reasonable, attainable and ultimately successful initiatives and efforts. Employees, in turn, communicate their issues, problems and ideas to accomplish back to the higher-ups, who refine the goals, so the organization moves forward profitably, satisfying customers.

On normal days, good communications can be daunting and complex. And the past several months have been anything but normal.

In-person communication offers the advantage of body language to accentuate the spoken word. The parties involved can literally see eye-to-eye. A speaker can scan a room to see how their message is received and recalibrate as needed. Workers can lean back from their desk or stand over a cubicle wall to ask a colleague a question and receive a quick response. A team can huddle on demand to communicate a problem and brainstorm a solution. How does that work when you and your staff are forced to communicate virtually?

Read more: Let’s Talk: The New Reality of Keeping in Touch

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