To the Zuken USA Community:

As the spread of COVID-19 continues and the associated policies and recommendations enacted to protect us shift daily, we are reaching out to our valued customers and partners to share the measures we at Zuken USA, Inc. are taking to mitigate the impact to your business and help you through as many of you transition to home-based offices.

I want to assure you that Zuken USA is ready to assist you with tools and solutions in place to make support and training easily accessible while maintaining human interaction to continue to meet your needs.

You probably have numerous questions regarding your specific situation.  Here is some information that you may find helpful:

  • Our customer support hours and staffing remain the same and we’re ready to help you with any of your questions.
  • As many of you transition to work from home, it is important to know that Zuken’s software can be run via VPN without restrictions in most cases. If you do experience software issues while working from home, please contact customer support for assistance.
  • This is an excellent time to improve your productivity with online training and we are going to make it easy with FREE Online Training for the next 90 days.  Please visit our Online Training site to register.
  • While on-site visits are on hold for the time being, we will continue to connect with customers via virtual meetings.

Lastly, please feel free to reach out and schedule some time to connect. Now, more than ever, it’s important to discuss your current business needs and how Zuken USA can help.

Thank you and please be safe.

Best Regards,

Kent McLeroth | President & CEO

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