The biggest challenge we face is how to implement change.

It’s not often that you receive a piece of mail – snail mail of all things – that stops you in your tracks. Just such a letter, looking suspiciously like junk mail, arrived in an unassuming envelope on my desk a few weeks ago.

Read more: It’s Not about the Model

Peter Bigelow

Less bureaucracy and more practical certifications line the path to better quality.

Sometimes I truly believe that less is more.
Typically people will talk about less being more only when they have less, not more, to say, do, or sell. In many events – global as well as hyper-local – we find examples of how less really is more.

Read more: More With Less

Peter Bigelow

An honest post-mortem is the prequel to planning.

Read more: Were You Lucky, or Good?

Peter Bigelow

Those that squeeze suppliers to compensate for internal deficiencies are signing their own death certificates.

Read more: Dusted

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